Find answers to common questions below. Still stuck? Email us at support@runwiv.com and we'll get back to you within one business day.
Open the Runwiv app on your iPhone, go to Settings → Apple Watch, and follow the pairing steps. Make sure the Runwiv Watch app is installed from the Watch App Store. Once paired, your watch will show live pace, heart rate, and distance during runs.
See what the watch can doTap the + button in the app and choose "Squad Run". Set your start time, then share the invite link with your friends. They tap the link and land straight in the lobby — no searching required. Everyone sees a countdown and starts together.
How it worksFrom any live session or lobby, tap "Share" to get a link. Send it via iMessage, WhatsApp, or anywhere else. Friends with the app jump straight in; friends without the app can watch you live in a browser — no account needed to spectate.
See the spectator viewWhen you host a run, Runwiv generates a spectator link. Anyone who opens that link in a browser can see your live position on a map, your pace, and milestones — without installing the app. They can also send you Hype Bombs to cheer you on.
Open the spectator mapGo to Settings → Strava in the app and tap "Connect". You'll be taken to Strava's screen to grant permission — make sure you tap "Authorise" on that screen. Once connected, your Runwiv sessions automatically sync to Strava after each run.
Open Strava settingsTo join a club, search by name or city in the Discover tab and tap "Join". To create a club, go to the Clubs tab and tap "Create Club" — you'll be set up as the club admin with a 60-day free trial of Club OS tools included.
Learn about Club OSRunwiv Pro and Club OS subscriptions are billed through the App Store (iOS) or Google Play (Android). To cancel, go to your phone's subscription settings and cancel from there — you keep access until the end of your billing period. For billing questions, email us.
See pricingTo permanently delete your account and all associated data, email support@runwiv.com with the subject "Delete my account". We process deletion requests within 30 days. Your run history, routes, and club memberships will be removed.
If someone shares a 6-character room code with you (for Arcade games or squad runs), open the app and tap "Join with code" on the home screen. Enter the code and you'll drop straight into their session. You can also open a join link directly from any message app.
Open join screenIf runs aren't appearing in Strava, try disconnecting and reconnecting your Strava account in app settings. Make sure you tap "Authorise" (not "Cancel") when the Strava permission screen appears. If the issue continues, email us with your username and we'll investigate.
Open Strava settingsCan't find what you need? Email support@runwiv.com — we respond within one business day.